Yes, the car you booked can be driven by another person, to be able to do that you need to add the "additional driver" extra on your rental.
In the price for car rental is included, unlimited Kilometers, VAT, theft insurance, travel assistance and CDW (collision damage waiver).
In the price we presented in our website, is included CDW (Collision damage waiver), TP (theft insurance), and you can add more protection to the car by adding more insurance in the extras section.
When you make a booking, the car you rented has a franchise, this franchise is the value you are responsible for the car in case of accident. You leave a security deposit in the beggining of the rental, and when you return the car the security deposit is canceled with you. For that you must have an credit card. The credit card must be in the driver's name. Excess by Groups: A,A1,C,G - 900€ H,I,J,N,N1- 1250€ L,S- 1500€ In each case you can reduce the amount of the security deposit, by making an insurance like this (SCDW or SSCDW), but you always must have an credit card to present when you pick up the car.
You can contact First Rent Head Office (+351 707 22 44 66), and call to travel assitance number, you can find this number in the documents you have in the glove compartment of the car.
In case of accident with the rented car, you should call the authorities, complete the accident report, that is in the documents folder in the glove department. If the car is immobilized call travel assistance 707 206 116 in Portugal or 00 351 707 200 116 in case of being abroad. You also can find the travel assistance number in the documents folder.
Yes you can extend your rental at anytime, being subjected to an extra tax. If you are delayed, please contact our head office, we give an hour tolerance if you inform us first. If you make the booking for after hours, (we consider after hours when the pickup or return is out of the station schedule), you have to apply the extra Out of Hours.
In this moment we have only one payment method available (PayPal) for online bookings. If you have any problem with payment please contact us (http://firstrent.pt/en/contact) and request our bank account details.
The credit card is mandatory to make the rental. You must present the credit card in the driver's name to leave a security deposit of the car when it's delivered to you. Without a credit card we can't proceed with the rental.
All drivers must be 18 years old and have drive license. If you are between 18 and 22 years old then you are obliged to add the young driver insurance to your rental to be able drive our cars.
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